What Happens When You Cancel a Flight

Quick answer

When you cancel a flight, what you get back — and what it costs — is determined by the airline and the fare conditions on the ticket. Some fares allow cancellations with little or no penalty, others are restrictive, and refunds on airline tickets are processed by the airline, not by a third party.

Factors that shape the outcome

• The airline's cancellation policy for that ticket
• The fare type — refundable, flexible, or restrictive
• How far before departure the cancellation happens
• Whether the ticket conditions allow a credit, a refund, or neither

How refunds work

Refund eligibility depends on the applicable airline and fare rules. If a refund is due, it is issued by the airline that controls the ticket. Travofiy cannot authorize, process, or guarantee an airline refund — but an agent can help you understand which rules apply to your ticket so you know what to expect before you contact the airline.

Considering a change instead

If your dates are flexible, changing the ticket is sometimes less costly than cancelling and rebooking. Comparing both paths — change versus cancel — with a live agent can make the decision clearer.

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